We care about your privacy:
We will never rent, trade or sell your email address to anyone.
What is “personal information”?
Personal information is defined by the Privacy Act 1988 (Cth) (“Privacy Act”) as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.’
Personal information held by Jane Mow may include your:
- date of birth;
- residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
- social media handles and other information contained in your social media account, such as photos and comments;
- bank account and/or credit card details for agreed billing purposes;
- your computer and connection information; and
- any information that you otherwise share with us, such as testimonials and reviews.
Information provided to PayPal
Purchases that are made through this Website may be processed securely and externally by PayPal. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to PayPal, other than information that is required to process your order and deliver your purchased items to you (e.g., your name, email address and billing/postal address).
How we may collect your personal information
We only collect personal information that is necessary for us to conduct our business.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
- subscribe to our email list through signing up to our newsletter;
- purchase a styling package through this Website;
- make an enquiry through the contact us page of this Website;
- provide information to us by telephone or through marketing or competition application forms; or
- send us an email or other communication, such as an instant message through a social media platform.
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:
- Searches and enquiries
- Your use of our Website (see ‘IP Addresses’ and ‘Cookies’ below)
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
We may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Jane Mow collects and manages IP addresses as part of the service of providing internet session management and for security purposes. Jane Mow may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this Website.
As you probably know, a cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. This Website uses “cookies” to help personalise your online experience and to make it easier and faster for you to use the Website.
There are two types of cookies that may be used at this Website: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser and may be used by your browser on subsequent visits to this Website.
A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.
Cookies cannot be used to run programs. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
In some cases, cookies may collect and store personal information about you. Jane Mow extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Website.
- remember your preferences for using this Website;
- facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
- show relevant notifications to you (e.g., notifications that are relevant only to users who have, or have not, subscribed to newsletters or email or other subscription services); and
- remember details of data that you choose to submit to us (e.g., through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out, but some may remain so that your preferences are remembered for future sessions.
Third party cookies
In some cases, third parties may place cookies through this Website. For example:
How we may use your personal information
We may use your personal information to:
- contact and communicate with you;
- verify your identity;
- assist you to place orders through this Website;
- respond to any queries or feedback that you may have;
- prevent and detect any misuse of, or fraudulent activities involving, this Website;
- conduct research and development in respect of our services;
- gain an understanding of your information and communication needs or obtain your feedback or views about our services for us to improve them;
- maintain a database of clients, subscribers or similar;
- market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook);
- establish credibility and social proof for our business, including by sharing testimonials and reviews you give us, together with your personal information (if you have given us permission to do so);
- internal record keeping;
- statistical purposes; and/or
- maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and for any other purpose reasonably considered necessary or desirable by Jane Mow in relation to the operation of our business or as required by law.
If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose your personal information
We may disclose your personal information to organisations outside Jane Mow for the purposes set out above. Your personal information disclosed to these organisations only in relation to this Website, and Jane Mow takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
- customer enquiries;
- billing and debt-recovery functions;
- information technology services;
- marketing, telemarketing and sales services;
- market research; and
- website usage analysis.
In addition, we may disclose your personal information to:
- your authorised representatives or legal advisers (when requested by you to do so);
- credit-reporting and fraud-checking agencies;
- credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law;
- organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
- the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
- be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
- have an unreasonable impact on another person’s privacy; or
- prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
Correcting your personal information
We rely in part on you advising us when your personal information changes. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Deleting your personal information
If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not transfer, or use personal information relating to you in any way moving forward.
Storage and security of your personal information
We are committed to maintaining the confidentiality of the information that you provide us, and we will take all reasonable precautions to ensure the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. We undertake the following precautions to protect personal information we hold, both electronically and in hard-copy:
- our Website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website;
- we limit access to personal information to a “need-to-know” basis;
- we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software;
- our devices are stored in secure premises;
- data is securely stored on cloud servers;
- our email data is encrypted;
- all hard copies of personal information are kept in secure storage with access by authorised personnel only;
- all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel; and
- if we no longer need personal information, we take reasonable steps to delete or de-identify the information.
While we take commercially reasonable measures to maintain a secure Website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place.
Third party websites
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
Duration of retention of your data
We will only keep your data for as long as is necessary for the purpose for which it was collected, subject to satisfying any legal, accounting or reporting requirements. At the end of any retention period, your data will either be deleted completely or anonymised (for example, by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning). In some circumstances, you can ask us to delete your data.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you or are concerned that we may have breached your privacy, please contact us by email to email@example.com or by post. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.
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