1. Is the shopping budget included in the package cost?
No, the package cost is for styling services only. The shopping budget is additional and will depend on how much you’re willing to invest into your new wardrobe.

2. Do you offer a discount on your packages?
No, my packages have been thoughtfully designed to provide the ultimate value to you. So, prices are non-negotiable and I do not offer discounts.

3. How much do I need to budget for the shopping trip?
Your budget is totally up to you and I will discuss this with you on our first phone call. My typical client can spend anywhere from $2000 to $20,000, depending on how many pieces they are after. I like my clients to invest in quality pieces that will carry them through a decade or more. If you have a little more flexibility with budget, I can obviously get you more pieces for more versatile looks.

4. How many items can I expect to get in a shopping trip?
I generally aim to get you between 10-20 items, depending on your budget and other needs. My goal is to get you pieces that are versatile and work with existing pieces in your wardrobe.

5. Where do you normally shop with your clients?
Most of my shopping trip are held are held in the Sydney CBD, including Sydney Westfield, Strand Arcade, Queen Victoria Building, major department stores and Paddington boutiques. My ‘The Full Service’ package includes a VIP chauffeur service to pick you up and drop you off if you are within 15km of the Sydney CBD.

6. Can I bring someone else with me on my shopping trip?
Unfortunately, all of my packages are reserved for one person per session — whether it’s ‘The Full Service’ or ‘The Quickie.’ This guarantees you my undivided attention and ensures a very efficient, productive outcome – as second opinions can prove to be a distraction

7. In your bio you mention “having contacts in high-end fashion and sourcing exclusive pieces” – what does this mean?
This refers to custom pieces not available to the general public. I typically collaborate directly with fashion designers to either create bespoke pieces exclusively for my clients or source limited edition pieces only seen on fashion week runways around the world. Please note – this falls under “The Custom’ package. Please email jane@janemow.com for a package designed specifically for your individual needs.

8. I’m a tourist and don’t really need styling advice but I’d like someone who knows where to shop to take me around and be more of a ‘shopping guide.’ Do you provide that service?
Yes, no problem. This falls under ‘The Quickie” package.’ Before our shopping trip, I will email you a questionnaire to fill out and book a 30 minute Skype chat with you so I can better understand your needs. This ensures I take you to the best shops and get the most out of your Sydney shopping experience in the time-frame we have.

9. Do you make any commission from stores?
No, I select brands that are best-suited to my clients and offer the best quality within your budget. However, stylists often get discounts from certain brands, which are passed onto you as the client.

10. Are you available to travel interstate or internationally for either wardrobe consultation or shopping?
Yes, absolutely. This would involve creating a custom package designed especially for you. Please note, any travel 40kms out of Sydney CBD will incur an added travel cost.

11. What payment options do you offer?
You can pay with your credit card via Stripe. 2% Processing fee for Visa, MasterCard and American Express via the BOOK NOW tab on the packages page. After you’ve hit the book now button, you will be directed to a payment portal where you can process your credit card payment. All payment portals are secure. Payment must be made in full to lock in your session date.

*Please note: Payment can be arranged via bank transfer to avoid credit card processing fee. If bank transfer suits you, please go to our contact page and request an invoice with your chosen date. Styling session dates chosen will be held for 48hrs from invoice issue date to when payment is received by Jane Mow Fashion Styling Services.

12. Do you offer refunds?
Refunds will only be offered for packages that have not been carried out, notified within 48 hours before first session. Refunds cannot be given if the session has been completed already. A refund will be issued of remaining sessions if required.

13. What notice do you need for cancellation or postponed appointments?
If you need to cancel or reschedule your appointment, please let me know at least 48 hours before your appointment. Cancellations within less than 48 hours will incur a $200 fee either added to from total payment or paid up-front. New appointment dates are subject to availability.